How To Get S’More Customers

How to get more customers
Summertime Isn’t About Kicking Back and Relaxing. Not For A Small Business Owner!

After someone does business with you, then what?

Imagine someone walks in and make a purchase, buys a service or dines in your restaurant. You’re happy, because they increased your revenue for that day. But now what?

How Do You Get Them Back?

Did they have a good experience? You really don’t know unless they left you a review. They paid their bill. That’s good. You don’t know where they live, or why they stopped in. Or how to get them back.

Now what if you could build a long lasting relationship with that customer? That’s a big ask of someone to do within a 30 second to 1-minute transaction window. It requires ongoing engagement. Who has time for that? Small business owners already wear too many hats.

Mobile High 5 helps generate new online reviews for customers, then streams just the 4/5-star ones right to your website, so new customers can find you.
We help generate new online reviews for you and send just the 4/5-star reviews to your website,
so new customers will find you.

This is where Mobile High 5 does its magic. We ensure those dollars spent come back in the door another time. And another time and when they come back we are going to incentivize them to spend more. Thanks to technology and innovative processes, we leverage the power of texting, sweepstakes, rewards, promotions, and reminders to call people back into your place of business. All without the need for customers to download an app.

Customized to you, we develop a plan based on your business goals and marketing strategies so we maximize customer engagement to build a long and meaningful relationship which ensures repeat business.

And we do it by providing white glove service. With ridiculous responsiveness to our clients.


“Mobile High 5 is a great way to reach out to customers. Their team is extremely responsive and this allows for quick turn around w promos. Very happy with them.” – Greg Ramirez, Exton Beverage

Marketing Is Challenging For a Small Business.

We know. We Are One.

5 Ways To Get Customers Back (and Increase Profits!)

Post Summary:

• The difference between those companies which grow and those which don’t is whether they pay attention to their existing customers. The more customers you keep coming in the door, the more likely you will achieve your business goals.

• It costs 6-7 times what it costs to keep a customer than it does to find that new customer. So why are companies focusing so much on generating new customers?

• The biggest hurdle for most is where to begin. In this blog post, I will share 5 easy strategies that you can use to keep your existing customers happy and over the long term, this will increase your profits for much less investment.

The Success Rate of Selling To An Existing Customer is 60-70% vs only 5-20% For A New Customer.

MYTH: You have a GREAT product/service. Customers Will Stick With You.

Why do customers leave?

1% Die

3% Move

5% Gets a Friend to Provide Service

9% Are Persuaded to Go To A Competitor

14% Are Dissastisfied

68% Believe You Don’t Care About Them

68% Need Constant Convincing That You Care

A business the “gets this” and invests in customer retention does so because it is the biggest revenue driver they have, according to KPMG.

5 Reasons You Need To Care About This

  1. You will see more revenue. These customers already have bought from you, so unless you really screwed up, they will buy again. They already trust you and you already know something about them so you will find it easier to develop offers that compel them to action.
  2. Less Marketing Is Necessary. You’ll spend less time because you won’t have to ALSO find them and convince them to buy, so you’ll spend less on marketing. A new customer costs 16 times more to maintain than an existing one. If you have a restaurant, studies show it takes 4 visits by a customer before they become a regular.
  3. Get Feedback So you Can Improve Their Experience. All you have to do is ask for that feedback and your existing customers will likely provide it. They will feel honored to have been asked and you’ll gain valuable insight that you can use to improve your offering.
  4. Higher Profits. Selling new customers often requires price discounting. Selling to your existing customers is based on value. They will be more receptive got up-selling and cross selling because THEY ALREADY TRUST YOU. According to Gartner Group, 80% of your revenue comes from just 20% of your customers, so reward them and show them you care!
  5. Lower Costs. A small 5% increase in customer retention can increase a company’s profitability by 25-95% according to The Harvard Business School.
80% of Your Business Comes From Just 20% Of Your Customers, so Thank Them!

Fastest Way To Retain Customers Is Through Loyalty Programs

The easiest way to build a database today and to know you’ll be reaching customers directly is to go MOBILE. Customers only have one phone yet have multiple emails. Relying on email marketing or just social media is based on a strategy of HOPE.

With Mobile marketing, you are reaching your customers right where their attention already is, on their personal phone. A whopping 98% of your messages are read within 5 minutes. Include an incentive and those customers come back in more often. Add a loyalty program that rewards customers for coming back and it acts as a multiplier.

Mobile Loyalty Program In Action

Mobile marketing is permission based, so only those who have given their number willingly will join your program. You will find those are your best customers. They are the folks who want to engage with your business. Regularly. And isn’t that the best customer to have?

Interested in learning more about how a loyalty program might work for your business? Contact me for a no obligation 1-to-1 tutorial.